Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 5–10 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs delays or high demand periods.
Shipping Costs
We offer free shipping on all orders (or replace this with your actual pricing if needed).
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances. However, we will always do our best to assist you.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is lost or marked as delivered but not received, please contact us at info@kelvick.com We will help you resolve the issue as quickly as possible.